Frequently Asked Questions (FAQ)

Discover everything you need to know about our eco-friendly subscription boxes, from product details to shipping information, to ensure your pet and the planet are well cared for!

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How do I place an order?

Click "Get Started" above to choose your subscription, or if you want to browse our awesome retail selection, just hit "Shop Retail" to pick out the perfect toys, treats, and supplies for your furry friend!

What's Inside?

We’re on a mission to hunt down the most exciting and innovative eco-friendly products just for your pup! Each box is packed with 4-6 sustainable or limited ingredient goodies that both you and your furry friend will adore. We’re dedicated to connecting you with brands that care for the planet, all while keeping your pet wagging with joy!

What makes us different?

Every one of our partners is passionate about prioritizing the planet and your furry friend! Dive into a world of toys, treats, and goodies that put both the Earth and your pup first! Plus, our Pure Earth Pets boxes are fully biodegradable and printed with eco-friendly soy ink, minimizing waste typically linked to subscription boxes.

Returns & Refunds

Unfortunately we cannot accept returns once the box has been delivered, but we will always make it right. Please feel free to provide us with any feedback by contacting us at info@pureearthpets.com

If you are unsatisfied with your box and would like to cancel your subscription, please log into your account to modify your subscription or contact us at info@pureearthpets.com

Secure Ordering & Payment Options

We accept all major credit cards, and you can make payments directly through our website for a hassle-free experience!

Payment and Shipping

Payments are processed right at the time of purchase, ensuring a smooth and secure experience. Rest easy knowing that all transactions are handled through our secure server, and your information stays safe and sound!

My dog LOVED what was in their box! Where can I purchase that specific product?

We are SO happy your pup loved their box! Visit our re"tail" shop and shop for the individual products your dog loved and discover more!